:root{--cs-bg:#fafafa;--cs-panel:#fff;--cs-subtle:#f4f4f5;--cs-border:#e4e4e7;--cs-border-strong:#d4d4d8;--cs-text:#18181b;--cs-muted:#71717a;--cs-faint:#a1a1aa;--cs-inverse:#09090b;--cs-accent:#18181b;--cs-success:#10b981;--cs-warning:#d97706;--cs-danger:#dc2626;--cs-shadow:0 20px 50px rgba(9,9,11,.14)}
html[data-theme="dark"]{--cs-bg:#09090b;--cs-panel:#18181b;--cs-subtle:#101014;--cs-border:#27272a;--cs-border-strong:#3f3f46;--cs-text:#f4f4f5;--cs-muted:#a1a1aa;--cs-faint:#71717a;--cs-inverse:#fafafa;--cs-shadow:0 24px 60px rgba(0,0,0,.42)}
*{box-sizing:border-box}.customer-admin-page{height:100vh;height:100dvh;margin:0;display:grid;grid-template-columns:64px 320px minmax(420px,1fr) 300px;overflow:hidden;color:var(--cs-text);background:var(--cs-bg);font-family:Inter,"PingFang SC","Microsoft YaHei",sans-serif;-webkit-font-smoothing:antialiased}.customer-admin-page header{margin-bottom:0}.customer-admin-page button,.customer-admin-page input,.customer-admin-page select,.customer-admin-page textarea{font:inherit}.customer-admin-page button:not(:disabled),.customer-admin-page a{cursor:pointer}.customer-admin-page button:focus-visible,.customer-admin-page a:focus-visible,.customer-admin-page input:focus-visible,.customer-admin-page textarea:focus-visible{outline:2px solid var(--cs-accent);outline-offset:2px}.customer-admin-page ::-webkit-scrollbar{width:5px;height:5px}.customer-admin-page ::-webkit-scrollbar-track{background:transparent}.customer-admin-page ::-webkit-scrollbar-thumb{background:var(--cs-border-strong);border-radius:99px}
.customer-global-rail{min-height:0;padding:22px 8px;display:flex;flex-direction:column;align-items:center;justify-content:space-between;color:#fff;background:#09090b;border-right:1px solid #27272a}.customer-rail-top,.customer-rail-bottom{width:100%;display:flex;flex-direction:column;align-items:center;gap:16px}.customer-rail-logo{width:38px;height:38px;overflow:hidden;display:grid;place-items:center;background:#fff;border-radius:10px;text-decoration:none}.customer-rail-logo img,.customer-admin-avatar-image img{width:100%;height:100%;display:block;object-fit:cover;transform:scale(1.24)}.customer-rail-action{width:44px;height:44px;padding:0;display:grid;place-items:center;color:#a1a1aa;background:transparent;border:0;border-radius:10px;text-decoration:none;transition:color .18s ease,background .18s ease}.customer-rail-action:hover,.customer-rail-action.is-active{color:#fff;background:#27272a}.customer-rail-action svg{width:20px;height:20px}.customer-admin-avatar{position:relative;width:34px;height:34px;display:grid;place-items:center;background:#fff;border:1px solid #3f3f46;border-radius:50%}.customer-admin-avatar-image{position:absolute;inset:0;overflow:hidden;border-radius:inherit}.customer-admin-avatar i{position:absolute;right:-1px;bottom:-1px;width:10px;height:10px;background:var(--cs-success);border:2px solid #09090b;border-radius:50%;z-index:1}
.customer-thread-pane{min-width:0;min-height:0;display:flex;flex-direction:column;background:var(--cs-panel);border-right:1px solid var(--cs-border)}.customer-thread-header{padding:18px 16px 14px;border-bottom:1px solid var(--cs-border)}.customer-thread-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.customer-thread-title-row>div>span{color:var(--cs-faint);font-size:9px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.customer-thread-title-row h1{margin:3px 0 0;font-size:15px;line-height:1.3}.customer-connection-state{display:inline-flex;align-items:center;gap:6px;padding:5px 7px;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:999px;font-size:9px;font-weight:600}.customer-connection-state i{width:6px;height:6px;background:#f59e0b;border-radius:50%}.customer-connection-state.is-connected i{background:var(--cs-success)}.customer-thread-tabs{margin-top:15px;display:flex;border-bottom:1px solid var(--cs-border)}.customer-thread-tabs button{flex:1;padding:0 4px 9px;color:var(--cs-faint);background:transparent;border:0;border-bottom:2px solid transparent;font-size:11px}.customer-thread-tabs button:hover{color:var(--cs-text)}.customer-thread-tabs button.is-active{color:var(--cs-text);border-bottom-color:var(--cs-inverse);font-weight:700}.customer-search-field,.customer-history-search{position:relative;display:block}.customer-search-field{margin-top:12px}.customer-search-field svg,.customer-history-search svg{position:absolute;left:11px;top:50%;width:15px;height:15px;color:var(--cs-faint);transform:translateY(-50%);pointer-events:none}.customer-search-field input,.customer-history-search input{width:100%;min-height:38px;padding:8px 10px 8px 34px;color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:9px;font-size:11px}.customer-search-field input:focus,.customer-history-search input:focus{background:var(--cs-panel);border-color:var(--cs-border-strong);outline:0}.customer-thread-list{min-height:0;flex:1;overflow-y:auto;padding:8px}.customer-thread-item{width:100%;margin:1px 0;padding:11px;display:block;color:var(--cs-text);background:transparent;border:1px solid transparent;border-radius:10px;text-align:left;transition:background .18s ease,border-color .18s ease}.customer-thread-item:hover{background:var(--cs-subtle)}.customer-thread-item.active{background:var(--cs-subtle);border-color:var(--cs-border)}.customer-thread-item>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.customer-thread-item strong{min-width:0;overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.customer-thread-item span{flex:0 0 auto;padding:3px 6px;color:var(--cs-muted);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:5px;font-size:8px}.customer-thread-item .status-pending{color:#92400e;background:#fffbeb;border-color:#fde68a}.customer-thread-item .status-active{color:#047857;background:#ecfdf5;border-color:#a7f3d0}.customer-thread-item small{display:block;margin-top:4px;overflow:hidden;color:var(--cs-faint);font-size:9px;text-overflow:ellipsis;white-space:nowrap}.customer-thread-item p{margin:7px 0 0;overflow:hidden;color:var(--cs-muted);font-size:10px;text-overflow:ellipsis;white-space:nowrap}.customer-thread-mobile-footer{display:none}
.customer-chat-pane{min-width:0;min-height:0;position:relative;background:var(--cs-panel)}.customer-empty-state{height:100%;padding:30px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.customer-empty-symbol{width:76px;height:76px;display:grid;place-items:center;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:22px}.customer-empty-symbol svg{width:44px;height:44px}.customer-empty-state h2{margin:18px 0 6px;font-size:16px}.customer-empty-state p{max-width:380px;margin:0;color:var(--cs-muted);font-size:11px;line-height:1.7}.customer-chat-content{height:100%;min-height:0;display:flex;flex-direction:column}.customer-chat-header{padding:0 18px;display:flex;align-items:center;justify-content:space-between;gap:14px;border-bottom:1px solid var(--cs-border)}.customer-chat-heading,.customer-chat-key-line,.customer-chat-actions{display:flex;align-items:center}.customer-chat-heading{min-width:0;gap:10px}.customer-chat-heading>div:last-child{min-width:0}.customer-chat-avatar{width:32px;height:32px;flex:0 0 auto;display:grid;place-items:center;color:#fff;background:#18181b;border-radius:50%;font-size:10px;font-weight:800}.customer-chat-key-line{gap:7px}.customer-chat-key-line strong{max-width:260px;overflow:hidden;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.customer-chat-key-line i{width:7px;height:7px;background:var(--cs-success);border-radius:50%}.customer-chat-heading span{display:block;margin-top:2px;max-width:340px;overflow:hidden;color:var(--cs-faint);font-size:9px;text-overflow:ellipsis;white-space:nowrap}.customer-chat-actions{gap:7px}.customer-chat-status{padding:5px 7px;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:6px;font-size:9px;font-weight:600}.customer-square-button{width:34px;height:34px;padding:0;display:grid;place-items:center;color:var(--cs-muted);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:8px}.customer-square-button:hover,.customer-outline-button:hover{color:var(--cs-text);border-color:var(--cs-border-strong);background:var(--cs-subtle)}.customer-square-button svg{width:16px;height:16px}.customer-mobile-back,.customer-right-trigger{display:none}.customer-outline-button{min-height:34px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;color:var(--cs-muted);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:8px;font-size:10px;font-weight:600}.customer-outline-button svg{width:14px;height:14px}
.customer-history-tools{padding:8px 12px;display:grid;grid-template-columns:minmax(160px,1fr) auto auto auto;align-items:center;gap:7px;background:var(--cs-subtle);border-bottom:1px solid var(--cs-border)}.customer-history-tools label{display:flex;align-items:center;gap:5px}.customer-history-tools label>span{color:var(--cs-faint);font-size:9px}.customer-history-tools input[type=date]{width:118px;min-height:34px;padding:6px 7px;color:var(--cs-text);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:7px;font-size:9px}.customer-history-tools button{min-height:34px;padding:0 11px;color:#fff;background:var(--cs-inverse);border:0;border-radius:7px;font-size:9px;font-weight:700}
.customer-message-stage{min-height:0;position:relative;display:flex;flex-direction:column;overflow:hidden;background:color-mix(in srgb,var(--cs-bg) 55%,var(--cs-panel))}.customer-load-earlier{align-self:center;margin:8px 0 0;padding:5px 9px;color:var(--cs-muted);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:7px;font-size:9px;z-index:1}.customer-admin-messages{min-height:0;flex:1;overflow-y:auto;padding:12px clamp(16px,4vw,52px) 20px}.customer-date-divider{margin:16px 0;display:flex;align-items:center;gap:10px;color:var(--cs-faint);font-size:8px}.customer-date-divider:before,.customer-date-divider:after{content:"";height:1px;flex:1;background:var(--cs-border)}.customer-admin-message{margin:14px 0;display:flex;align-items:flex-start;gap:9px;max-width:86%}.customer-admin-message.sender-admin{margin-left:auto;flex-direction:row-reverse}.customer-admin-message.sender-system{max-width:100%;justify-content:center}.customer-message-avatar{width:29px;height:29px;flex:0 0 auto;display:grid;place-items:center;color:#fff;background:#18181b;border-radius:50%;font-size:8px;font-weight:800}.sender-admin .customer-message-avatar{color:#18181b;background:#dcfce7}.sender-user .customer-message-avatar{color:#18181b;background:#e4e4e7}.sender-bot .customer-message-avatar{color:#18181b;background:#dbeafe}.customer-message-content{min-width:0}.sender-admin .customer-message-content{display:flex;flex-direction:column;align-items:flex-end}.customer-message-meta{margin-bottom:5px;display:flex;align-items:center;gap:7px;color:var(--cs-faint);font-size:8px}.sender-admin .customer-message-meta{justify-content:flex-end}.customer-message-bubble{padding:11px 12px;color:var(--cs-text);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:0 14px 14px 14px;box-shadow:0 3px 10px rgba(9,9,11,.04);font-size:11px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere}.sender-admin .customer-message-bubble{background:var(--cs-subtle);border-radius:14px 0 14px 14px}.sender-system .customer-message-avatar,.sender-system .customer-message-meta{display:none}.sender-system .customer-message-content{max-width:90%}.sender-system .customer-message-bubble{padding:6px 10px;color:#92400e;background:#fffbeb;border-color:#fde68a;border-radius:999px;box-shadow:none;font-size:9px;text-align:center}.customer-message-bubble mark{padding:0 2px;color:#713f12;background:#fde68a;border-radius:2px}.customer-admin-new{position:absolute;left:50%;bottom:12px;transform:translateX(-50%);min-height:34px;padding:0 16px;color:var(--cs-text);background:color-mix(in srgb,var(--cs-panel) 92%,transparent);border:1px solid var(--cs-border-strong);border-radius:10px;font-size:10px;font-weight:600;box-shadow:0 8px 24px rgba(9,9,11,.12);backdrop-filter:blur(10px);z-index:2}.customer-admin-new:hover{background:var(--cs-panel);border-color:var(--cs-inverse)}
.customer-compose-tab-actions,.customer-compose-request-actions{display:flex;align-items:center;gap:7px}.customer-compose-tab-actions button{min-height:30px;padding:0 10px;border-radius:7px;font-size:10px;font-weight:700;white-space:nowrap}.customer-compose-request-actions #customerAcceptButton{color:#fff;background:#18181b;border:1px solid #18181b}.customer-finish-button{color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border)}
.customer-compose-panel{padding:10px 14px 13px;background:var(--cs-panel);border-top:1px solid var(--cs-border)}.customer-compose-tabs{padding:0 2px 7px;display:flex;align-items:center;justify-content:space-between;color:var(--cs-muted);font-size:9px}.customer-compose-tabs .is-active{display:inline-flex;align-items:center;gap:5px;color:var(--cs-text);font-weight:700}.customer-compose-tabs svg{width:13px;height:13px}.customer-compose-tabs small{color:var(--cs-faint);font-size:8px}.customer-compose-box{padding:7px;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:11px}.customer-compose-box:focus-within{border-color:var(--cs-border-strong)}.customer-compose-box textarea{width:100%;min-height:48px;max-height:100px;padding:4px 5px;resize:none;color:var(--cs-text);background:transparent;border:0;outline:0;font-size:11px;line-height:1.55}.customer-compose-box textarea:disabled{cursor:not-allowed;opacity:.55}.customer-compose-actions{padding:6px 2px 0;display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid var(--cs-border)}.customer-compose-actions>span{color:var(--cs-faint);font-size:8px}.customer-compose-actions>div{display:flex;align-items:center;gap:7px}.customer-compose-actions button{min-height:32px;padding:0 12px;border-radius:7px;font-size:9px;font-weight:700}.customer-compose-actions #customerAdminSend{display:inline-flex;align-items:center;gap:6px;color:#fff;background:#18181b;border:1px solid #18181b}.customer-compose-actions #customerAdminSend:disabled{cursor:not-allowed;opacity:.4}.customer-compose-actions #customerAdminSend svg{width:13px;height:13px}.customer-end-button{color:var(--cs-danger);background:transparent;border:1px solid #fecaca}
.customer-right-pane{min-width:0;min-height:0;overflow-y:auto;background:var(--cs-panel);border-left:1px solid var(--cs-border)}.customer-right-mobile-header{display:none}.customer-profile-card{padding:24px 18px 20px;text-align:center;border-bottom:1px solid var(--cs-border)}.customer-profile-avatar{width:54px;height:54px;margin:0 auto;display:grid;place-items:center;color:#fff;background:#18181b;border-radius:50%;font-size:17px;font-weight:800}.customer-profile-card h2{margin:12px 0 3px;overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.customer-profile-card p{margin:0;color:var(--cs-faint);font-size:9px}.customer-profile-card>div:last-child{margin-top:10px}.customer-profile-card>div:last-child span{padding:4px 7px;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:5px;font-size:8px}.customer-right-section{padding:15px 14px;border-bottom:1px solid var(--cs-border)}.customer-right-section-title{display:flex;align-items:center;justify-content:space-between;color:var(--cs-faint);font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.customer-right-section-title button{padding:0;color:var(--cs-muted);background:transparent;border:0;font-size:8px;text-transform:none}.customer-property-list{margin:12px 0 0}.customer-property-list>div{padding:6px 0;display:flex;justify-content:space-between;gap:10px}.customer-property-list dt{color:var(--cs-faint);font-size:9px}.customer-property-list dd{margin:0;max-width:160px;overflow:hidden;color:var(--cs-text);font-size:9px;font-weight:600;text-align:right;text-overflow:ellipsis;white-space:nowrap}.customer-quick-section{border-bottom:0}.customer-quick-replies{margin-top:11px;display:grid;gap:7px}.customer-quick-replies button{padding:9px;text-align:left;color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:8px;transition:border-color .18s ease,background .18s ease}.customer-quick-replies button:hover{background:var(--cs-panel);border-color:var(--cs-border-strong)}.customer-quick-replies strong,.customer-quick-replies span{display:block}.customer-quick-replies strong{font-size:9px}.customer-quick-replies span{margin-top:3px;overflow:hidden;color:var(--cs-faint);font-size:8px;text-overflow:ellipsis;white-space:nowrap}
.customer-workspace-backdrop{position:fixed;inset:0;z-index:35;background:rgba(9,9,11,.45);backdrop-filter:blur(2px)}.customer-detail-overlay,#customerServiceSettingsModal,#consultationQuotaModal{position:fixed;inset:0;z-index:2500;padding:20px;display:flex;align-items:center;justify-content:center;background:rgba(9,9,11,.58);backdrop-filter:blur(6px)}.customer-detail-card{width:min(780px,96vw);max-height:88vh;overflow:hidden;display:flex;flex-direction:column;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:14px;box-shadow:var(--cs-shadow)}.customer-detail-card>header{padding:15px 17px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--cs-border)}.customer-detail-card>header span{color:var(--cs-faint);font-size:8px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.customer-detail-card h3{margin:3px 0 0;font-size:14px}.customer-detail-card>header button{width:34px;height:34px;color:var(--cs-muted);background:transparent;border:1px solid var(--cs-border);border-radius:8px;font-size:20px}.customer-detail-content{overflow-y:auto;padding:8px 17px 17px}.customer-detail-content>div{padding:10px 0;display:grid;grid-template-columns:130px minmax(0,1fr);gap:14px;border-bottom:1px solid var(--cs-border)}.customer-detail-content strong{color:var(--cs-muted);font-size:9px}.customer-detail-content span{min-width:0;overflow-wrap:anywhere;font-size:10px;line-height:1.6}
/* Shared styles for the primary admin page */
.customer-service-entry{position:relative;text-decoration:none}.customer-service-entry svg{width:18px}.customer-admin-badge{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;padding:0 4px;display:grid;place-items:center;color:#fff;background:#ef4444;border-radius:999px;font-size:10px}.customer-key-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}.customer-settings-card{width:min(760px,94vw);max-height:90vh;padding:0;display:flex;flex-direction:column}.customer-settings-header{padding:17px 20px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--border-color-light,#e5e7eb)}.customer-settings-header button{border:0;background:transparent;font-size:27px}.customer-settings-scroll{overflow:auto;padding:18px 20px;display:grid;gap:12px}.customer-settings-scroll label{display:grid;gap:5px}.customer-channel-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 14px}.customer-channel-grid label{min-height:38px;display:flex;align-items:center;gap:8px}.customer-channel-grid input{flex:0 0 auto}.customer-channel-settings{padding:12px 0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;border-top:1px solid var(--border-color-light,#e5e7eb)}.customer-channel-settings>strong{grid-column:1/-1;font-size:12px}.customer-channel-settings>label:only-of-type{grid-column:1/-1}.customer-faq-editor-head{display:flex;justify-content:space-between}.customer-faq-editor-row{margin-top:9px;display:grid;grid-template-columns:1fr 1.5fr auto auto;gap:8px;align-items:center}.customer-settings-actions{padding:14px 20px;display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--border-color-light,#e5e7eb)}
.customer-notify-toggle-row{min-height:54px;padding:10px 12px;display:flex;align-items:center;justify-content:space-between;gap:16px;background:var(--bg-tertiary-light,#f7f8fb);border:1px solid var(--border-color-light,#e5e7eb);border-radius:10px}.customer-notify-toggle-copy{min-width:0;display:flex;flex-direction:column;gap:3px}.customer-notify-toggle-copy strong{font-size:12px}.customer-notify-toggle-copy span{color:var(--text-secondary,#657087);font-size:10px;line-height:1.45}.customer-settings-scroll .customer-notify-switch{width:50px;height:28px;min-width:50px;padding:0;display:inline-block;flex:0 0 50px;gap:0}.customer-notify-switch input:focus-visible+.slider{outline:2px solid var(--accent-primary-light,#2563eb);outline-offset:3px}html[data-theme="dark"] .customer-notify-toggle-row{background:var(--bg-tertiary-dark,#161b22);border-color:var(--border-color-dark,#30363d)}html[data-theme="dark"] .customer-notify-toggle-copy span{color:var(--text-secondary-dark,#8b949e)}html[data-theme="dark"] .customer-notify-switch input:focus-visible+.slider{outline-color:var(--accent-primary-dark,#58a6ff)}
.consultation-quota-card{width:min(640px,94vw);max-height:92vh;padding:0;overflow:hidden;display:flex;flex-direction:column;border-radius:18px}.consultation-quota-header{padding:20px 22px 16px;display:flex;align-items:flex-start;justify-content:space-between;gap:18px;border-bottom:1px solid var(--border-color-light,#e5e7eb)}.consultation-quota-kicker{color:#2563eb;font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.consultation-quota-header h3{margin:4px 0 5px}.consultation-quota-header p{margin:0;color:var(--text-secondary,#657087);font-size:12px}.consultation-modal-close{width:36px;height:36px;padding:0;display:grid;place-items:center;color:var(--text-secondary,#657087);background:transparent;border:1px solid var(--border-color-light,#e5e7eb);border-radius:10px;font-size:23px}.consultation-quota-body{overflow-y:auto;padding:18px 22px}.consultation-key-summary{padding:11px 13px;display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--bg-tertiary-light,#f7f8fb);border-radius:12px}.consultation-key-summary span{color:var(--text-secondary,#657087);font-size:11px}.consultation-key-summary strong{overflow:hidden;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.consultation-quota-stats{margin:14px 0 18px;display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.consultation-quota-stats>div{padding:12px;display:flex;flex-direction:column;gap:5px;background:var(--bg-tertiary-light,#f7f8fb);border:1px solid var(--border-color-light,#e5e7eb);border-radius:12px}.consultation-quota-stats span{color:var(--text-secondary,#657087);font-size:10px}.consultation-quota-stats strong{font-size:20px}.consultation-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.consultation-form-grid label{display:flex;flex-direction:column;gap:7px}.consultation-form-grid label>span{font-size:12px;font-weight:700}.consultation-form-grid small,.consultation-reset-row small{color:var(--text-secondary,#657087);font-size:10px;line-height:1.5}.consultation-reset-row{margin-top:17px;padding:12px;display:flex;align-items:flex-start;gap:10px;background:rgba(37,99,235,.06);border:1px solid rgba(37,99,235,.16);border-radius:12px;cursor:pointer}.consultation-reset-row input{margin-top:3px}.consultation-reset-row span{display:flex;flex-direction:column;gap:3px}.consultation-reset-row strong{font-size:12px}.consultation-quota-message{min-height:20px;margin:12px 0 0;font-size:11px}.consultation-quota-message.is-error{color:#dc2626}.consultation-quota-message.is-success{color:#059669}.consultation-quota-actions{padding:14px 22px;display:flex;justify-content:flex-end;gap:9px;border-top:1px solid var(--border-color-light,#e5e7eb)}
.d-none{display:none!important}
@media(max-width:1180px){.customer-admin-page{grid-template-columns:58px 292px minmax(390px,1fr)}.customer-right-pane{position:fixed;inset:0 0 0 auto;width:300px;z-index:40;box-shadow:-18px 0 45px rgba(9,9,11,.15);transform:translateX(100%);transition:transform .22s ease}.customer-right-pane.is-open{transform:translateX(0)}.customer-right-trigger{display:grid}.customer-right-mobile-header{height:52px;padding:0 14px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--cs-border)}.customer-right-mobile-header strong{font-size:11px}.customer-right-mobile-header button{width:34px;height:34px;color:var(--cs-muted);background:transparent;border:0;font-size:22px}}
@media(max-width:760px){.customer-admin-page{display:block}.customer-global-rail{display:none}.customer-thread-pane{position:fixed;inset:0;z-index:10;border:0}.customer-thread-header{padding-top:max(18px,env(safe-area-inset-top))}.customer-thread-mobile-footer{padding:12px 16px max(12px,env(safe-area-inset-bottom));display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--cs-border)}.customer-thread-mobile-footer a,.customer-thread-mobile-footer button{color:var(--cs-muted);background:transparent;border:0;font-size:10px;text-decoration:none}.customer-chat-pane{position:fixed;inset:0;display:none;z-index:20}.customer-chat-pane.mobile-open{display:block}.customer-chat-content{height:100dvh}.customer-mobile-back{display:grid}.customer-chat-avatar{display:none}.customer-chat-key-line strong{max-width:140px}.customer-chat-heading span{max-width:180px}.customer-chat-status,.customer-outline-button span{display:none}.customer-chat-header{padding:0 10px}.customer-history-tools{padding:8px;grid-template-columns:minmax(0,1fr) auto}.customer-history-tools label:not(.customer-history-search){display:none}.customer-history-tools button{min-height:38px}.customer-admin-messages{padding:10px 10px 18px}.customer-admin-message{max-width:94%}.customer-message-avatar{width:26px;height:26px}.customer-compose-panel{padding:8px 9px max(9px,env(safe-area-inset-bottom))}.customer-compose-tabs{gap:8px}.customer-compose-tabs>.is-active{flex:0 0 auto}.customer-compose-tab-actions{gap:5px}.customer-compose-tab-actions button{min-height:30px;padding:0 8px;font-size:10px}.customer-compose-actions>span{display:none}.customer-compose-actions #customerAdminSend{min-height:38px}.customer-right-pane{width:min(320px,88vw)}.customer-detail-overlay,#customerServiceSettingsModal,#consultationQuotaModal{padding:8px;align-items:flex-end}.customer-detail-card,.consultation-quota-card{width:100%;max-height:92dvh;border-radius:16px 16px 0 0}.customer-detail-content>div{grid-template-columns:1fr;gap:4px}.customer-key-fields,.consultation-form-grid{grid-template-columns:1fr}.consultation-quota-stats{gap:7px}.customer-faq-editor-row{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

/* Readability and reference-layout alignment */
.customer-thread-title-row>div>span{font-size:10px}.customer-thread-title-row h1{font-size:17px}.customer-connection-state{font-size:10px}.customer-thread-tabs button{font-size:13px}.customer-search-field input,.customer-history-search input{min-height:42px;font-size:13px}.customer-thread-item{padding:13px 11px;display:flex;align-items:flex-start;gap:11px}.customer-thread-avatar{width:36px;height:36px;flex:0 0 auto;display:grid;place-items:center;color:#fff;background:#18181b;border-radius:50%;font-size:11px;font-weight:800}.customer-thread-item:not(.active) .customer-thread-avatar{color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border)}.customer-thread-item>.customer-thread-content{min-width:0;flex:1;display:block}.customer-thread-content>.customer-thread-item-head{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.customer-thread-item-head strong{font-size:13px}.customer-thread-item-head time{flex:0 0 auto;color:var(--cs-faint);font-size:10px}.customer-thread-content>small{font-size:11px}.customer-thread-content>p{font-size:12px;line-height:1.5}.customer-thread-tags{margin-top:8px;display:flex!important;align-items:center!important;justify-content:flex-start!important;gap:5px}.customer-thread-tags span{font-size:10px}.customer-thread-unread{color:#1d4ed8!important;background:#eff6ff!important;border-color:#bfdbfe!important}.customer-empty-state h2{font-size:19px}.customer-empty-state p{font-size:14px}.customer-chat-key-line strong{font-size:14px}.customer-chat-heading span{font-size:11px}.customer-chat-status{font-size:11px}.customer-outline-button{font-size:12px}.customer-history-tools label>span,.customer-history-tools input[type=date],.customer-history-tools button{font-size:11px}.customer-load-earlier{font-size:11px}.customer-message-meta{font-size:10px}.customer-message-bubble{font-size:13px;line-height:1.65}.sender-system .customer-message-bubble{font-size:11px}.customer-request-actions strong{font-size:13px}.customer-request-actions p{font-size:11px}.customer-request-actions button{font-size:12px}.customer-compose-tabs{font-size:12px}.customer-compose-tabs small{font-size:10px}.customer-compose-box textarea{font-size:13px}.customer-compose-actions>span{font-size:10px}.customer-compose-actions button{font-size:12px}.customer-profile-card h2{font-size:13px}.customer-profile-card p{font-size:11px}.customer-profile-card>div:last-child span{font-size:10px}.customer-right-section-title{font-size:11px}.customer-right-section-title button{font-size:10px}.customer-property-list dt,.customer-property-list dd{font-size:11px}.customer-quick-replies strong{font-size:12px}.customer-quick-replies span{font-size:10px}.customer-right-mobile-header strong{font-size:13px}
@media(max-width:760px){.customer-thread-title-row h1{font-size:20px}.customer-thread-tabs button{min-height:44px;font-size:14px}.customer-search-field input{min-height:46px;font-size:16px}.customer-thread-item{padding:14px 12px}.customer-thread-avatar{width:40px;height:40px;font-size:12px}.customer-thread-item-head strong{font-size:15px}.customer-thread-item-head time{font-size:11px}.customer-thread-content>small{font-size:12px}.customer-thread-content>p{font-size:14px}.customer-thread-tags span{font-size:11px}.customer-chat-key-line strong{font-size:15px}.customer-chat-heading span{font-size:12px}.customer-message-meta{font-size:11px}.customer-message-bubble{font-size:15px}.sender-system .customer-message-bubble{font-size:12px}.customer-compose-tabs{font-size:13px}.customer-compose-box textarea{font-size:16px}.customer-compose-actions button{font-size:13px}.customer-request-actions strong{font-size:14px}.customer-request-actions p{font-size:12px}}

/* Monochrome palette and right-panel detail presentation */
.customer-thread-item{gap:0}.customer-thread-item>.customer-thread-content{width:100%}.customer-thread-unread{color:var(--cs-text)!important;background:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.consultation-quota-kicker{color:#18181b}.consultation-reset-row{background:#fafafa;border-color:#d4d4d8}html[data-theme="dark"] .consultation-quota-kicker{color:#f4f4f5}html[data-theme="dark"] .consultation-reset-row{background:#18181b;border-color:#3f3f46}.customer-right-config{margin:11px 0 0;padding:10px;overflow:auto;color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:8px;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:11px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.customer-right-timeline{margin-top:10px;display:grid;gap:7px}.customer-right-timeline>div{padding:8px 9px;background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:8px}.customer-right-timeline strong,.customer-right-timeline span{display:block}.customer-right-timeline strong{font-size:11px}.customer-right-timeline span{margin-top:3px;color:var(--cs-muted);font-size:10px;line-height:1.5}.customer-right-timeline>p{margin:0;color:var(--cs-faint);font-size:11px}

/* Consultation quota modal dark-mode fit for the primary admin page. */
html[data-theme="dark"] #consultationQuotaModal .consultation-quota-card{background:var(--cs-panel);border-color:var(--cs-border);color:var(--cs-text);box-shadow:var(--cs-shadow)}
html[data-theme="dark"] #consultationQuotaModal .consultation-quota-header,html[data-theme="dark"] #consultationQuotaModal .consultation-quota-actions{border-color:var(--cs-border)}
html[data-theme="dark"] #consultationQuotaModal .consultation-quota-header p,html[data-theme="dark"] #consultationQuotaModal .consultation-key-summary span,html[data-theme="dark"] #consultationQuotaModal .consultation-quota-stats span,html[data-theme="dark"] #consultationQuotaModal .consultation-form-grid small,html[data-theme="dark"] #consultationQuotaModal .consultation-reset-row small{color:var(--cs-muted)}
html[data-theme="dark"] #consultationQuotaModal .consultation-key-summary,html[data-theme="dark"] #consultationQuotaModal .consultation-quota-stats>div{background:var(--cs-subtle);border:1px solid var(--cs-border)}
html[data-theme="dark"] #consultationQuotaModal .consultation-key-summary strong,html[data-theme="dark"] #consultationQuotaModal .consultation-quota-stats strong,html[data-theme="dark"] #consultationQuotaModal .consultation-form-grid label>span,html[data-theme="dark"] #consultationQuotaModal .consultation-reset-row strong{color:var(--cs-text)}
html[data-theme="dark"] #consultationQuotaModal .consultation-reset-row{background:var(--cs-subtle);border-color:var(--cs-border-strong)}
html[data-theme="dark"] #consultationQuotaModal .consultation-modal-close{color:var(--cs-text);background:var(--cs-subtle);border-color:var(--cs-border-strong);box-shadow:none}
html[data-theme="dark"] #consultationQuotaModal .consultation-modal-close:hover{background:#27272a;color:var(--cs-text)}
html[data-theme="dark"] #consultationQuotaModal input[type="number"],html[data-theme="dark"] #consultationQuotaModal input[type="datetime-local"]{color:var(--cs-text);background:var(--cs-subtle);border-color:var(--cs-border-strong);color-scheme:dark}
html[data-theme="dark"] #consultationQuotaModal input[type="checkbox"]{accent-color:#f4f4f5}

/* Isolate this page from the application's blue global button theme. */
.customer-admin-page button{background-color:transparent!important;color:var(--cs-text)!important;box-shadow:none!important;transform:none!important}.customer-admin-page button:hover{background-color:var(--cs-subtle)!important;color:var(--cs-text)!important;box-shadow:none!important;transform:none!important}.customer-admin-page button:disabled{background-color:var(--cs-subtle)!important;color:var(--cs-faint)!important}.customer-admin-page input:focus,.customer-admin-page textarea:focus,.customer-admin-page select:focus{border-color:var(--cs-border-strong)!important;box-shadow:none!important}.customer-admin-page .customer-rail-action,.customer-admin-page #themeSwitcher{color:#a1a1aa!important;background-color:transparent!important}.customer-admin-page .customer-rail-action:hover,.customer-admin-page .customer-rail-action.is-active,.customer-admin-page #themeSwitcher:hover{color:#fff!important;background-color:#27272a!important}.customer-admin-page .customer-thread-tabs button{color:var(--cs-faint)!important;background-color:transparent!important;border-radius:0}.customer-admin-page .customer-thread-tabs button:hover{color:var(--cs-text)!important;background-color:transparent!important}.customer-admin-page .customer-thread-tabs button.is-active{color:var(--cs-text)!important;background-color:transparent!important;border-bottom-color:var(--cs-inverse)!important}.customer-admin-page .customer-thread-item{color:var(--cs-text)!important;background-color:transparent!important}.customer-admin-page .customer-thread-item:hover{background-color:var(--cs-subtle)!important}.customer-admin-page .customer-thread-item.active{background-color:var(--cs-subtle)!important;border-color:var(--cs-border)!important}.customer-admin-page #customerHistoryFilter,.customer-admin-page #customerAcceptButton,.customer-admin-page #customerAdminSend{color:#fff!important;background-color:#18181b!important;border-color:#18181b!important}.customer-admin-page #customerHistoryFilter:hover,.customer-admin-page #customerAcceptButton:hover,.customer-admin-page #customerAdminSend:hover:not(:disabled){color:#fff!important;background-color:#27272a!important}.customer-admin-page #customerAdminSend:disabled{color:var(--cs-faint)!important;background-color:var(--cs-subtle)!important;border-color:var(--cs-border)!important}.customer-admin-page .customer-square-button,.customer-admin-page .customer-outline-button,.customer-admin-page .customer-load-earlier,.customer-admin-page .customer-quick-replies button{color:var(--cs-muted)!important;background-color:var(--cs-panel)!important;border-color:var(--cs-border)!important}.customer-admin-page .customer-square-button:hover,.customer-admin-page .customer-outline-button:hover,.customer-admin-page .customer-load-earlier:hover,.customer-admin-page .customer-quick-replies button:hover{color:var(--cs-text)!important;background-color:var(--cs-subtle)!important;border-color:var(--cs-border-strong)!important}.customer-admin-page .customer-finish-button{color:var(--cs-text)!important;background-color:var(--cs-subtle)!important;border-color:var(--cs-border)!important}.customer-admin-page .customer-finish-button:hover{background-color:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.customer-admin-page .customer-end-button{color:var(--cs-danger)!important;background-color:transparent!important;border-color:#fecaca!important}html[data-theme="dark"] .customer-admin-page #customerHistoryFilter,html[data-theme="dark"] .customer-admin-page #customerAcceptButton,html[data-theme="dark"] .customer-admin-page #customerAdminSend{color:#09090b!important;background-color:#f4f4f5!important;border-color:#f4f4f5!important}html[data-theme="dark"] .customer-admin-page #customerHistoryFilter:hover,html[data-theme="dark"] .customer-admin-page #customerAcceptButton:hover,html[data-theme="dark"] .customer-admin-page #customerAdminSend:hover:not(:disabled){color:#09090b!important;background-color:#d4d4d8!important}html[data-theme="dark"] .customer-admin-page #customerAdminSend:disabled{color:#71717a!important;background-color:#27272a!important;border-color:#3f3f46!important}

/* Keep the workspace full-bleed and reserve an independent, visible composer row. */
html:has(body.customer-admin-page){height:100%;overflow:hidden}.customer-admin-page{width:100%;max-width:none;padding:0!important;overflow:hidden}.customer-chat-pane{overflow:hidden;display:flex;flex-direction:column}.customer-chat-content{width:100%;height:auto;min-height:0;flex:1;overflow:hidden}.customer-message-stage{isolation:isolate}.customer-admin-messages{overscroll-behavior:contain}.customer-compose-panel{position:relative;z-index:3;flex:0 0 auto;padding-bottom:max(13px,env(safe-area-inset-bottom));box-shadow:0 -1px 0 var(--cs-border),0 -10px 24px rgba(9,9,11,.035)}html[data-theme="dark"] .customer-compose-panel{box-shadow:0 -1px 0 var(--cs-border),0 -10px 24px rgba(0,0,0,.12)}

/* Keep the workspace aligned with the viewport and prevent its header from being clipped. */
.customer-admin-page{position:fixed;inset:0;height:auto;min-height:0}.customer-chat-header{position:relative;z-index:4;min-height:56px;flex:0 0 auto;background:var(--cs-panel)}.customer-profile-card{padding-top:18px}.customer-profile-card h2{margin-top:0}

/* Compact, readable history search toolbar. */
.customer-history-tools{padding:12px 14px;display:grid;grid-template-columns:minmax(260px,1fr) auto;align-items:end;gap:12px;background:var(--cs-panel);border-bottom:1px solid var(--cs-border);box-shadow:0 5px 16px rgba(9,9,11,.035)}.customer-history-search{min-width:0;width:100%;height:42px;display:block}.customer-history-search input{height:42px;background:var(--cs-subtle)}.customer-history-filters{min-width:max-content;display:grid;grid-template-columns:146px auto 146px auto;align-items:end;gap:8px}.customer-history-date{height:62px;display:grid!important;grid-template-rows:16px 42px;gap:4px}.customer-history-date>span{padding-left:2px;color:var(--cs-faint);font-size:10px;font-weight:600;line-height:16px}.customer-history-tools .customer-history-date input[type=date]{width:146px;height:42px;padding:8px 10px;color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:9px;font-size:11px;color-scheme:light}.customer-history-tools .customer-history-date input[type=date]:focus{background:var(--cs-panel);border-color:var(--cs-border-strong);outline:0}.customer-history-separator{align-self:end;height:42px;margin:0;display:grid;place-items:center;color:var(--cs-faint);font-size:10px}.customer-history-tools #customerHistoryFilter{height:42px;align-self:end;padding:0 16px;border-radius:9px;white-space:nowrap}html[data-theme="dark"] .customer-history-tools{box-shadow:0 5px 18px rgba(0,0,0,.14)}html[data-theme="dark"] .customer-history-tools .customer-history-date input[type=date]{color-scheme:dark}
@media(max-width:980px){.customer-history-tools{grid-template-columns:1fr;align-items:stretch}.customer-history-search{width:100%}.customer-history-filters{width:100%;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto}.customer-history-date{min-width:0}.customer-history-tools .customer-history-date input[type=date]{width:100%}.customer-history-tools #customerHistoryFilter{align-self:end}}
@media(max-width:760px){.customer-history-tools{padding:10px;gap:9px}.customer-history-filters{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);align-items:end}.customer-history-separator{margin:0 0 12px}.customer-history-tools #customerHistoryFilter{grid-column:1/-1;width:100%}}

/* Admin identity fields must remain complete and readable at every width. */
.customer-thread-item strong,.customer-thread-item small,.customer-chat-key-line strong,.customer-chat-heading span,.customer-profile-card h2,.customer-profile-card p{overflow:visible;text-overflow:clip;white-space:normal;overflow-wrap:anywhere;word-break:break-word}
.customer-thread-item-head{align-items:flex-start!important}.customer-thread-item-head strong{flex:1;line-height:1.45}.customer-thread-content>small{line-height:1.5}.customer-chat-heading{min-width:0;flex:1}.customer-chat-heading>div:last-child{min-width:0;flex:1}.customer-chat-actions{flex:0 0 auto}.customer-chat-key-line{align-items:flex-start}.customer-chat-key-line strong,.customer-chat-heading span{max-width:none}.customer-profile-card h2,.customer-profile-card p{max-width:100%;line-height:1.5}
@media(max-width:760px){.customer-chat-key-line strong,.customer-chat-heading span{max-width:none}.customer-chat-header{min-height:56px;height:auto;padding-top:7px;padding-bottom:7px}}
@media(max-width:760px){.customer-channel-grid,.customer-channel-settings{grid-template-columns:1fr}.customer-channel-settings>label{grid-column:1/-1}}

/* On phones, show the thread list first and open the chat only after selection. */
@media(max-width:760px){.customer-chat-pane{display:none}.customer-chat-pane.mobile-open{display:flex}}

/* Distinct sender colors with accessible contrast in both themes. */
:root{--cs-user-bubble:#eff6ff;--cs-user-bubble-border:#bfdbfe;--cs-user-bubble-text:#1e3a8a;--cs-user-avatar:#dbeafe;--cs-user-avatar-text:#1d4ed8;--cs-admin-bubble:#ecfdf5;--cs-admin-bubble-border:#a7f3d0;--cs-admin-bubble-text:#065f46;--cs-admin-avatar:#d1fae5;--cs-admin-avatar-text:#047857;--cs-bot-bubble:#faf9ff;--cs-bot-bubble-border:#e9e5f5;--cs-bot-bubble-text:#5b3f87;--cs-bot-avatar:#ede9fe;--cs-bot-avatar-text:#6d28d9}
html[data-theme="dark"]{--cs-user-bubble:#172554;--cs-user-bubble-border:#1e40af;--cs-user-bubble-text:#dbeafe;--cs-user-avatar:#1d4ed8;--cs-user-avatar-text:#eff6ff;--cs-admin-bubble:#052e2b;--cs-admin-bubble-border:#0f766e;--cs-admin-bubble-text:#ccfbf1;--cs-admin-avatar:#0f766e;--cs-admin-avatar-text:#ecfdf5;--cs-bot-bubble:#342c46;--cs-bot-bubble-border:#544969;--cs-bot-bubble-text:#eeeaf6;--cs-bot-avatar:#5b21b6;--cs-bot-avatar-text:#f5f3ff}
.sender-user .customer-message-avatar{color:var(--cs-user-avatar-text);background:var(--cs-user-avatar)}.sender-user .customer-message-bubble{color:var(--cs-user-bubble-text);background:var(--cs-user-bubble);border-color:var(--cs-user-bubble-border)}.sender-admin .customer-message-avatar{color:var(--cs-admin-avatar-text);background:var(--cs-admin-avatar)}.sender-admin .customer-message-bubble{color:var(--cs-admin-bubble-text);background:var(--cs-admin-bubble);border-color:var(--cs-admin-bubble-border)}.sender-bot .customer-message-avatar{color:var(--cs-bot-avatar-text);background:var(--cs-bot-avatar)}.sender-bot .customer-message-bubble{color:var(--cs-bot-bubble-text);background:var(--cs-bot-bubble);border-color:var(--cs-bot-bubble-border)}

/* Keep the Key first and its UID/config summary directly underneath, left aligned. */
.customer-chat-header{padding:7px 14px}.customer-chat-heading{align-items:flex-start}.customer-chat-heading>div:last-child{display:flex;flex-direction:column;align-items:flex-start;gap:3px;text-align:left}.customer-chat-key-line{width:100%;justify-content:flex-start}.customer-chat-heading span{margin-top:0;text-align:left}

/* Final compact alignment for the message-history search toolbar. */
.customer-history-tools{flex:0 0 auto;margin:0;padding:4px 10px 6px;display:grid;grid-template-columns:minmax(210px,1fr) 128px auto 128px auto;align-items:end;align-content:start;gap:7px;background:var(--cs-panel);box-shadow:none}.customer-history-filters{display:contents}.customer-history-search,.customer-history-date{min-width:0;height:auto;display:flex!important;flex-direction:column;align-items:stretch;justify-content:flex-start;gap:5px}.customer-history-search>span,.customer-history-date>span{min-height:12px;margin:0;padding:0 0 0 2px;color:var(--cs-faint);font-size:10px;font-weight:600;line-height:12px}.customer-history-search svg{top:auto;bottom:9px;transform:none}.customer-history-search input{height:34px;min-height:34px;padding-top:5px;padding-bottom:5px;background:var(--cs-subtle)}.customer-history-tools .customer-history-date input[type=date]{width:128px;height:34px;min-height:34px;padding:5px 8px;font-size:10px}.customer-history-separator{align-self:end;height:34px}.customer-history-tools #customerHistoryFilter{height:34px;min-height:34px;align-self:end;padding:0 13px}

/* Server-paginated right-panel timelines. */
.customer-timeline-pagination{margin-top:8px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:6px}.customer-timeline-pagination span{color:var(--cs-faint);font-size:9px;text-align:center;white-space:nowrap}.customer-admin-page .customer-timeline-pagination button{min-height:28px;padding:0 8px;color:var(--cs-muted)!important;background:var(--cs-panel)!important;border:1px solid var(--cs-border)!important;border-radius:7px;font-size:9px}.customer-admin-page .customer-timeline-pagination button:hover:not(:disabled){color:var(--cs-text)!important;background:var(--cs-subtle)!important;border-color:var(--cs-border-strong)!important}.customer-admin-page .customer-timeline-pagination button:disabled{cursor:not-allowed;opacity:.45}

@media(max-width:980px){.customer-history-tools{grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto}.customer-history-search{grid-column:1/-1}.customer-history-tools .customer-history-date input[type=date]{width:100%}}
@media(max-width:760px){.customer-chat-header{padding:6px 10px}.customer-history-tools{padding:6px 9px 7px;grid-template-columns:minmax(0,1fr) auto;gap:6px}.customer-history-search{grid-column:auto}.customer-history-date,.customer-history-separator{display:none!important}.customer-history-tools #customerHistoryFilter{grid-column:auto;width:auto}.customer-timeline-pagination span{font-size:10px}.customer-admin-page .customer-timeline-pagination button{min-height:32px;font-size:10px}}

/* External phrase library entry points and responsive modal. */
.customer-phrase-mobile-button{display:none!important}.customer-phrase-modal{position:fixed;inset:0;z-index:3000;padding:24px;display:flex;align-items:center;justify-content:center;background:rgba(9,9,11,.68);backdrop-filter:blur(7px)}.customer-phrase-dialog{width:min(1180px,calc(100vw - 48px));height:min(820px,calc(100dvh - 48px));min-height:420px;overflow:hidden;display:flex;flex-direction:column;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:16px;box-shadow:var(--cs-shadow)}.customer-phrase-header{min-height:58px;padding:9px 12px 9px 17px;display:flex;align-items:center;justify-content:space-between;gap:16px;background:var(--cs-panel);border-bottom:1px solid var(--cs-border)}.customer-phrase-header>div:first-child{min-width:0}.customer-phrase-header>div:first-child>span{display:block;color:var(--cs-faint);font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.customer-phrase-header h2{margin:2px 0 0;font-size:15px}.customer-phrase-header-actions{display:flex;align-items:center;gap:7px}.customer-phrase-header-actions a,.customer-phrase-header-actions button{min-height:36px;display:inline-flex;align-items:center;justify-content:center;gap:6px;color:var(--cs-muted);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:8px;text-decoration:none}.customer-phrase-header-actions a{padding:0 10px;font-size:10px;font-weight:600}.customer-phrase-header-actions button{width:36px;padding:0;font-size:22px}.customer-phrase-header-actions a:hover,.customer-phrase-header-actions button:hover{color:var(--cs-text);background:var(--cs-subtle);border-color:var(--cs-border-strong)}.customer-phrase-header-actions svg{width:14px;height:14px}.customer-phrase-frame-wrap{min-height:0;position:relative;flex:1;background:#fff}.customer-phrase-loading{position:absolute;inset:0;display:grid;place-items:center;color:var(--cs-muted);background:var(--cs-panel);font-size:12px;z-index:1}.customer-phrase-frame-wrap.is-loaded .customer-phrase-loading{display:none}.customer-phrase-frame-wrap iframe{width:100%;height:100%;display:block;background:#fff;border:0}.customer-admin-page #customerPhraseClose:focus-visible,.customer-phrase-header-actions a:focus-visible{outline:2px solid var(--cs-accent);outline-offset:2px}
@media(max-width:760px){.customer-compose-actions{justify-content:flex-end}.customer-compose-actions #customerAdminSend,.customer-admin-page .customer-phrase-mobile-button{min-height:44px}.customer-admin-page .customer-phrase-mobile-button{min-width:66px;padding:0 12px;display:inline-flex!important;align-items:center;justify-content:center;gap:6px;color:var(--cs-text)!important;background:var(--cs-subtle)!important;border:1px solid var(--cs-border)!important;border-radius:8px;font-size:12px;font-weight:700}.customer-admin-page .customer-phrase-mobile-button:hover{background:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.customer-phrase-mobile-button svg{width:14px;height:14px}.customer-phrase-modal{padding:0;align-items:stretch}.customer-phrase-dialog{width:100%;height:100dvh;min-height:0;border:0;border-radius:0}.customer-phrase-header{min-height:60px;padding:8px 8px 8px 13px}.customer-phrase-header h2{font-size:16px}.customer-phrase-header-actions a,.customer-phrase-header-actions button{min-height:44px}.customer-phrase-header-actions a{width:44px;padding:0}.customer-phrase-header-actions a span{display:none}.customer-phrase-header-actions button{width:44px}}

/* Key operation zone: complete statistics and Qinglong task management. */
.customer-operation-section{display:grid;gap:10px}.customer-operation-section>.customer-right-section-title{margin-bottom:0}.customer-operation-card{overflow:hidden;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:10px}.customer-operation-header{min-height:48px;padding:10px 10px 8px;display:flex;align-items:flex-start;justify-content:space-between;gap:8px;border-bottom:1px solid var(--cs-border)}.customer-operation-header>div{min-width:0}.customer-operation-header strong{display:block;color:var(--cs-text);font-size:11px}.customer-operation-header span{display:block;margin-top:3px;color:var(--cs-faint);font-size:9px;line-height:1.4}.customer-admin-page .customer-operation-refresh{width:32px;height:32px;flex:0 0 32px;padding:0!important;display:grid;place-items:center;color:var(--cs-muted)!important;background:var(--cs-subtle)!important;border:1px solid var(--cs-border)!important;border-radius:8px;cursor:pointer}.customer-admin-page .customer-operation-refresh:hover:not(:disabled){color:var(--cs-text)!important;background:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.customer-admin-page .customer-operation-refresh:disabled{cursor:not-allowed;opacity:.55}.customer-operation-refresh svg{width:14px;height:14px}.customer-operation-refresh.is-loading svg{animation:customer-operation-spin .8s linear infinite}.customer-operation-meta{margin:8px 10px 0;color:var(--cs-muted);font-size:9px;overflow-wrap:anywhere}.customer-operation-state{margin:8px 10px 10px;padding:7px 8px;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:7px;font-size:9px;line-height:1.45}.customer-operation-state.is-success{color:#166534;background:#f0fdf4;border-color:#bbf7d0}.customer-operation-state.is-error{color:#991b1b;background:#fef2f2;border-color:#fecaca}.customer-operation-state.is-loading{color:var(--cs-muted)}.customer-operation-grid{margin:8px 10px 10px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.customer-operation-grid>div{min-width:0;padding:8px;background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:7px}.customer-operation-grid dt{color:var(--cs-muted);font-size:9px;line-height:1.35}.customer-operation-grid dd{margin:4px 0 0;color:var(--cs-text);font-size:15px;font-weight:750;line-height:1}.customer-admin-page .customer-operation-primary{width:100%;min-height:54px;padding:9px 10px!important;display:grid;grid-template-columns:34px minmax(0,1fr) 16px;align-items:center;gap:9px;text-align:left;color:var(--cs-text)!important;background:var(--cs-subtle)!important;border:1px solid var(--cs-border)!important;border-radius:10px;cursor:pointer}.customer-admin-page .customer-operation-primary:hover:not(:disabled){background:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.customer-operation-primary:disabled{cursor:not-allowed;opacity:.6}.customer-operation-primary-icon{width:34px;height:34px;display:grid;place-items:center;color:var(--cs-text);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:8px}.customer-operation-primary-icon svg{width:17px;height:17px}.customer-operation-primary>span:nth-child(2){min-width:0}.customer-operation-primary strong,.customer-operation-primary small{display:block}.customer-operation-primary strong{font-size:11px}.customer-operation-primary small{margin-top:3px;color:var(--cs-muted);font-size:9px;line-height:1.35}.customer-operation-primary-arrow{width:14px;height:14px;color:var(--cs-faint)}
html[data-theme="dark"] .customer-operation-state.is-success{color:#bbf7d0;background:#052e16;border-color:#166534}html[data-theme="dark"] .customer-operation-state.is-error{color:#fecaca;background:#450a0a;border-color:#991b1b}

/* Shared responsive task/log modal on the customer-service workspace. */
.customer-data-modal{position:fixed;inset:0;z-index:3100;padding:24px;display:flex;align-items:center;justify-content:center;background:rgba(9,9,11,.7);backdrop-filter:blur(7px);-webkit-backdrop-filter:blur(7px)}.customer-log-modal{z-index:3200}.customer-data-dialog{width:min(960px,calc(100vw - 48px));max-height:calc(100dvh - 48px);overflow:hidden;display:flex;flex-direction:column;color:var(--cs-text);background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:16px;box-shadow:var(--cs-shadow)}.customer-data-header{min-height:68px;padding:10px 12px 10px 17px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px;background:var(--cs-panel);border-bottom:1px solid var(--cs-border)}.customer-data-header>div{min-width:0}.customer-data-header>div>span{display:block;color:var(--cs-faint);font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.customer-data-header h2{margin:2px 0 0;color:var(--cs-text);font-size:16px}.customer-data-header p{margin:4px 0 0;color:var(--cs-muted);font-size:10px;line-height:1.5;overflow-wrap:anywhere}.customer-data-header p strong{color:var(--cs-text)}.customer-admin-page .customer-data-header>button{width:38px;height:38px;flex:0 0 38px;padding:0!important;color:var(--cs-muted)!important;background:var(--cs-subtle)!important;border:1px solid var(--cs-border)!important;border-radius:9px;font-size:22px;cursor:pointer}.customer-admin-page .customer-data-header>button:hover{color:var(--cs-text)!important;background:var(--cs-panel)!important;border-color:var(--cs-border-strong)!important}.customer-data-message{margin:10px 14px 0;padding:9px 10px;color:var(--cs-muted);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:8px;font-size:11px;line-height:1.45}.customer-data-message.is-success{color:#166534;background:#f0fdf4;border-color:#bbf7d0}.customer-data-message.is-error{color:#991b1b;background:#fef2f2;border-color:#fecaca}.customer-task-list{min-height:180px;padding:14px;overflow:auto;display:grid;gap:12px;overscroll-behavior:contain}.customer-task-list-state{min-height:160px;display:flex;align-items:center;justify-content:center;gap:9px;color:var(--cs-muted);font-size:12px;text-align:center}.customer-inline-spinner{width:16px;height:16px;border:2px solid var(--cs-border);border-top-color:var(--cs-text);border-radius:50%;animation:customer-operation-spin .8s linear infinite}.customer-task-card{overflow:hidden;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:12px}.customer-task-card>header{padding:12px 14px;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;background:var(--cs-subtle);border-bottom:1px solid var(--cs-border)}.customer-task-card>header>div{min-width:0}.customer-task-card>header strong,.customer-task-card>header span{display:block}.customer-task-card>header strong{font-size:13px;overflow-wrap:anywhere}.customer-task-card>header>div span{margin-top:4px;color:var(--cs-muted);font-size:10px}.customer-task-status{flex:0 0 auto;padding:4px 7px;border:1px solid;border-radius:999px;font-size:9px;font-weight:750}.customer-task-status.is-enabled{color:#166534;background:#f0fdf4;border-color:#bbf7d0}.customer-task-status.is-disabled{color:#854d0e;background:#fefce8;border-color:#fde68a}.customer-task-status.is-missing{color:#991b1b;background:#fef2f2;border-color:#fecaca}.customer-task-details,.customer-task-panel{padding:11px 14px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px}.customer-task-panel{margin:0 14px 12px;padding:12px;background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:9px}.customer-task-panel h3{grid-column:1/-1;margin:0 0 2px;color:var(--cs-text);font-size:11px}.customer-task-detail{min-width:0}.customer-task-detail>span{display:block;color:var(--cs-faint);font-size:9px}.customer-task-detail>strong,.customer-task-detail>pre{display:block;margin:3px 0 0;color:var(--cs-text);font-size:10px;font-weight:600;line-height:1.5;overflow-wrap:anywhere}.customer-task-detail>pre{max-height:170px;padding:7px;overflow:auto;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:7px;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;white-space:pre-wrap;word-break:break-word}.customer-task-details>.customer-task-detail:nth-child(3){grid-column:1/-1}.customer-task-actions{padding:10px 14px;display:flex;justify-content:flex-end;gap:7px;border-top:1px solid var(--cs-border)}.customer-admin-page .customer-task-actions button,.customer-admin-page .customer-log-actions button{min-height:36px;padding:0 11px!important;color:var(--cs-muted)!important;background:var(--cs-panel)!important;border:1px solid var(--cs-border)!important;border-radius:8px;font-size:10px;font-weight:700;cursor:pointer}.customer-admin-page .customer-task-actions button:hover:not(:disabled),.customer-admin-page .customer-log-actions button:hover:not(:disabled){color:var(--cs-text)!important;background:var(--cs-subtle)!important;border-color:var(--cs-border-strong)!important}.customer-admin-page .customer-task-actions .customer-task-warning{color:#991b1b!important;border-color:#fecaca!important}.customer-admin-page .customer-task-actions button:disabled{cursor:not-allowed;opacity:.5}.customer-log-dialog{width:min(840px,calc(100vw - 48px));height:min(760px,calc(100dvh - 48px))}.customer-log-content{min-height:180px;flex:1;margin:14px;padding:14px;overflow:auto;color:var(--cs-text);background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:9px;font:11px/1.65 ui-monospace,SFMono-Regular,Consolas,monospace;white-space:pre-wrap;word-break:break-word;overscroll-behavior:contain}.customer-log-actions{padding:0 14px 14px;display:flex;align-items:center;justify-content:space-between;gap:10px}.customer-log-actions>div{display:flex;gap:7px}.customer-admin-page .customer-log-actions>button{color:var(--cs-text)!important;background:var(--cs-subtle)!important}.customer-data-dialog button:focus-visible,.customer-operation-section button:focus-visible{outline:2px solid var(--cs-accent);outline-offset:2px}
html[data-theme="dark"] .customer-data-message.is-success,html[data-theme="dark"] .customer-task-status.is-enabled{color:#bbf7d0;background:#052e16;border-color:#166534}html[data-theme="dark"] .customer-data-message.is-error,html[data-theme="dark"] .customer-task-status.is-missing{color:#fecaca;background:#450a0a;border-color:#991b1b}html[data-theme="dark"] .customer-task-status.is-disabled{color:#fde68a;background:#422006;border-color:#854d0e}html[data-theme="dark"] .customer-admin-page .customer-task-actions .customer-task-warning{color:#fecaca!important;border-color:#991b1b!important}
@keyframes customer-operation-spin{to{transform:rotate(360deg)}}
@media(max-width:760px){.customer-operation-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-operation-grid>div{padding:10px 8px}.customer-operation-grid dt{font-size:10px}.customer-operation-grid dd{font-size:16px}.customer-admin-page .customer-operation-refresh{width:44px;height:44px;flex-basis:44px}.customer-admin-page .customer-operation-primary{min-height:60px}.customer-data-modal{padding:0;align-items:stretch}.customer-data-dialog,.customer-log-dialog{width:100%;height:100dvh;max-height:none;border:0;border-radius:0}.customer-data-header{min-height:66px;padding:9px 8px 9px 13px}.customer-admin-page .customer-data-header>button{width:44px;height:44px;flex-basis:44px}.customer-task-list{padding:10px;gap:10px}.customer-task-card{border-radius:10px}.customer-task-details,.customer-task-panel{grid-template-columns:1fr}.customer-task-details>.customer-task-detail:nth-child(3),.customer-task-panel h3{grid-column:auto}.customer-task-panel{margin:0 10px 10px}.customer-task-actions{padding:10px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.customer-task-actions button:last-child{grid-column:1/-1}.customer-admin-page .customer-task-actions button,.customer-admin-page .customer-log-actions button{min-height:44px}.customer-log-content{margin:10px}.customer-log-actions{padding:0 10px 10px;align-items:stretch;flex-direction:column}.customer-log-actions>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.customer-log-actions>button{width:100%}}
@media(prefers-reduced-motion:reduce){.customer-operation-refresh.is-loading svg,.customer-inline-spinner{animation:none}.customer-log-content{scroll-behavior:auto}}

/* Keep the history toolbar and message stream flush with the chat header. */
.customer-chat-content{gap:0}.customer-message-stage{min-height:0;flex:1 1 0;margin:0}.customer-admin-messages{margin:0;padding-top:8px}.customer-admin-messages>.customer-date-divider:first-child{margin-top:0}.customer-admin-messages>.customer-admin-message:first-child{margin-top:4px}
@media(max-width:760px){.customer-chat-content{height:100dvh;min-height:0;display:flex;flex-direction:column}.customer-chat-header{margin:0}.customer-history-tools{margin:0;padding:4px 8px 6px;grid-template-columns:minmax(0,1fr) minmax(0,1fr) 68px;grid-template-rows:auto auto;align-items:end;gap:5px 6px}.customer-history-search{grid-column:1/-1;grid-row:1;width:100%;height:auto}.customer-history-search input{height:34px;min-height:34px}.customer-history-search svg{bottom:9px}.customer-history-filters{display:contents}.customer-history-date{min-width:0;height:auto;display:flex!important;flex-direction:column;gap:5px}.customer-history-filters .customer-history-date:first-of-type{grid-column:1;grid-row:2}.customer-history-filters .customer-history-date:last-of-type{grid-column:2;grid-row:2}.customer-history-tools .customer-history-date input[type=date]{width:100%;min-width:0;max-width:100%;height:34px;min-height:34px;padding:5px 6px}.customer-history-separator{display:none!important}.customer-history-tools #customerHistoryFilter{grid-column:3;grid-row:2;width:100%;height:34px;min-height:34px;padding:0 8px}.customer-message-stage{min-height:0;flex:1 1 0;margin:0}.customer-admin-messages{margin:0;padding:6px 10px 16px}.customer-admin-messages>.customer-date-divider:first-child{margin-top:0}.customer-date-divider{margin:8px 0}.customer-date-divider+.customer-admin-message{margin-top:6px}}

/* Qinglong task cards keep their full content height inside the scrollable modal. */
.customer-task-dialog{height:min(960px,calc(100dvh - 48px))}
.customer-data-header,.customer-data-message,.customer-log-actions{flex:0 0 auto}
.customer-task-list{min-height:0;flex:1 1 auto;align-content:start;grid-auto-rows:max-content;scrollbar-gutter:stable}
.customer-task-card{min-width:0}
.customer-task-detail-structured{grid-column:1/-1}
.customer-task-data-viewer{min-width:0;margin-top:4px;padding:10px;display:grid;gap:7px;background:var(--cs-panel);border:1px solid var(--cs-border);border-radius:8px}
.customer-task-data-entry{min-width:0;display:grid;grid-template-columns:minmax(118px,.34fr) minmax(0,.66fr);align-items:start;gap:8px;padding:7px 8px;background:var(--cs-subtle);border:1px solid var(--cs-border);border-radius:7px}
.customer-task-data-entry.has-nested{grid-template-columns:1fr}
.customer-task-data-label{color:var(--cs-muted);font-size:10px;font-weight:700;line-height:1.45;overflow-wrap:anywhere}
.customer-task-data-value{min-width:0;color:var(--cs-text);font-size:10px;font-weight:650;line-height:1.45;overflow-wrap:anywhere}
.customer-task-data-nested{min-width:0;padding-left:9px;display:grid;gap:6px;border-left:2px solid var(--cs-border-strong)}
.customer-task-data-empty{color:var(--cs-faint);font-size:10px;line-height:1.5}
.customer-task-actions{align-items:center;flex-wrap:wrap;background:var(--cs-panel)}
.customer-admin-page .customer-task-actions button{display:inline-flex;align-items:center;justify-content:center;gap:6px}
.customer-task-actions button svg{width:15px;height:15px;flex:0 0 15px}
.customer-log-content{min-height:0}
.customer-log-actions{padding:12px 14px 14px;background:var(--cs-panel);border-top:1px solid var(--cs-border)}
.customer-admin-page .customer-log-actions button{display:inline-flex;align-items:center;justify-content:center;gap:6px}
.customer-log-actions button svg{width:15px;height:15px;flex:0 0 15px}
@media(max-width:760px){.customer-task-dialog{height:100dvh}.customer-task-detail-structured{grid-column:auto}.customer-task-data-entry{grid-template-columns:1fr;gap:4px}.customer-task-data-nested{padding-left:7px}}

/* Keep every scrollbar in the customer workspace within its monochrome theme. */
.customer-admin-page,
.customer-admin-page *{scrollbar-width:thin;scrollbar-color:var(--cs-muted) transparent}
.customer-admin-page::-webkit-scrollbar,
.customer-admin-page *::-webkit-scrollbar{width:6px;height:6px}
.customer-admin-page::-webkit-scrollbar-track,
.customer-admin-page *::-webkit-scrollbar-track{background:transparent}
.customer-admin-page::-webkit-scrollbar-thumb,
.customer-admin-page *::-webkit-scrollbar-thumb{background:var(--cs-muted);border:1px solid transparent;border-radius:999px;background-clip:content-box}
.customer-admin-page::-webkit-scrollbar-thumb:hover,
.customer-admin-page *::-webkit-scrollbar-thumb:hover{background:var(--cs-text);background-clip:content-box}